Security Operations

Security Operations

ServiceNow Security Operations module provides below features:

  • Identifying, prioritizing, and remediating vulnerabilities in the software, operating systems, and other software assets
  • Identifying, prioritizing, and remediating critical security incidents across the organization
  • Identifying, prioritizing, and remediating misconfigured assets across the organization
  • Accessing organization’s Structured Threat Information Expression (STIX) data
  • Accessing Security Operations with a mobile device
Vulnerability Response:

Vulnerability Response module within the ServiceNow offers importin and automatically grouping of the vulnerable items according to group rules. This allows the organizations to remediate the vulnerabilities quickly. Data containing vulnerabilities is pulled from internal as well as external sources, such as National Vulnerability Database (NVD) or third-party integrations. An integration of these applications delivers security to your IT department, increases the speed and efficiency of the responses, and gives you a definitive view of your security posture. Below is the standard Vulnerability response flow provided by ServiceNow:

  • Integrating the Vulnerability scanner
  • Support available from Multi-source.
  • Prioritizing the vulnerabilities
  • Creating change requests and coordinating the remediation plan
  •  Confirming the vulnerability resolution
Security Incident Response:

The Security Incident Response (SIR) module delivers sound tracking of the security incidents from discovery and initial analysis, through containment, eradication, and recovery, and into the final post incident review, knowledge base article creation and eventually closure. It also empowers us to get an inclusive understanding of incident response process followed by the team of analysts and understand the bottlenecks in the procedures with analytic-driven dashboards and reporting.

  • Discovering the Security Incident (SI)
  • Analyzing the SI
  • Containing, Eradicating and Recovering the SI
  • Reviewing the results

At ERT Information Technologies, we can improve the productivity of your business with Service Now Digital products. We offer software and support for our clients, to develop digital products, boost their operational capabilities and expand their marketing


Address: 17350 STATE HWY 249, STE 220, HOUSTON, TX 77064

Phone: +1 (479) 530-9081